The Importance of Store Associates in the Digital Age

People at The Core of Retail

Business & Drinks


Le 31 janvier 2019
De 6:30 PM à 8:30 PM

WeWork Bryant Park
New York

Our guest speaker
Gena Smith
Gena Smith
SVP Human Resources, Head of Global Executive & Creative Recruitment @ LVMH
We will talk about


Omnichannel is a must, mobile is driving everything, and technology is key. But all that just makes store employees much more important.

As retail continues to confront changing technology trends, the importance of in-store associates and their participation in the omnichannel retail space show that social remains an important part of the shopping journey. Associates are brand ambassadors, who can single-handedly elevate a brand’s reputation and a customer’s experience.

After 7 years of Human Resources experience @ LVMHGena Smith will share with us her insights.

Alain Bernard, Joëlle Grunberg and Jean-Louis Egasse, board members of the Retail Club and key actors in the Retail industry, will join her to discuss about this actual topic. 




6.30pm - Doors open 
7.00pm - Opening speech, interventions and Q&A 
7.45pm - Networking event
8.30pm - End of the event 


Business & Drinks 

  • Retail Club event, reserved to Retail Club members only
  • Participation under enrollment and based on “first come, first served” policy
  • Possibility to invite a non-member CEO, top-executive, entrepreneur, or investor – subject to validation by FrenchFounders
  • ​In case of cancellation, please inform us at least 48h before.

Who is attending?

  • Retailers
  • Retail Club Members
Among the attendees
17 participants à cet événement
J. Jaunin
Nespresso USA
K. Sansot-vincent
J. Grunberg
M. Jourlait
Kodak Alaris
I. Bruha
Ingrid Bruha LLC
C. Cozzone
Bain Capital Double Impact
Invité pour l'occasion
  • Grace Eginton, Director, Wholesale & Franchisee (Americas), Fendi

WeWork Bryant Park

54 West 40th Street
New York, 10018, USA

Sponsors of the event